Our commitments
At SP Equation, our commitment doesn't stop at the reliability of our results. It's based on a comprehensive approach that combines scientific excellence, customer satisfaction, social responsibility, and respect for the environment.
A concrete and structured quality approach
For few past years, we have been implementing a rigorous quality policy, based on listening to our customers, scientific rigor, and continuous improvement.
- Clearly defined internal quality policy shared with all our teams.
- A code of ethics developed with transparency and awareness among all employees to ensure its proper understanding and application.
- Quality audit with a 97% compliance rate (ISO 9001 – internal audit 2024).
- Average customer satisfaction rating: 9.4/10.
- 39 improvement actions implemented in 2024.
Scientific and technical recognition
- CIR (Research Tax Credit): SP Equation is accredited, guaranteeing our clients recognized expertise in R&D.
- BIPEA: As a member of the inter-laboratory evaluation program, we ensure rigorous monitoring of the reliability of our analytical methods.
A sustainable social commitment
- Centre Ressource: We support this local association that supports people with cancer through wellness treatments and therapeutic support.
- Coiffeurs Justes: By recycling our used hair through this initiative, we contribute to the recovery of hair waste for the benefit of ecological projects.
A strong commitment to environmental responsibility
- Organisation of monthly green days within the company.
- Systematic sorting and recycling of packaging, parcels, paper, and laboratory equipment.
- Raising awareness of eco-responsibility among our teams through concrete daily actions.
OUR VALUES
1. SENSE OF SERVICE
2. SPIRIT OF COLLABORATION
3. HONESTY & TRANSPARENCY
4. ACHIEVEMENT OF RESULTS
5. SERENITY & CONFIDENCE
We listen to each client and each project. Our tailored approach allows us to provide concrete, tailored solutions to the challenges they face.
We believe in projects built together. Our scientific and technical teams work hand in hand with our clients to move forward in a spirit of co-construction.
Our results are rigorous, our discussions are clear. We are committed to providing reliable data and being transparent about our methods, limitations, and solutions.
We are committed to ensuring the quality and usefulness of the deliverables we provide. Our commitment is twofold: to achieve reliable results and to help our clients make the most of them.
Our goal? For each client to be supported, and understood at every stage of their project.
